If your company specializes in shipping products to customers, you understand the value of getting packages out on time and in good condition. A company that can ship efficiently is likely to have a high level of customer satisfaction and bring in high revenue.
When you're thinking about how to fulfill your order and ship them out, you're going to need the help of fulfillment vendors. While they are helpful, you need to know what to be on the lookout for when choosing fulfillment vendors. Let's take a look at some red flags.
They Don't Have Focused Employees
When working with an outside company, you want to make sure that everyone's goal is to make you successful. If they don't seem to have that in mind, there's a good chance they're not going to help you as best they can. If you can, set up a time to meet with the management team to discuss your goals. When you enter their building, pay attention to what's going on around you. Looking at the ambiance will help you identify whether they will be a good fit for your company. You may notice things like employees texting on the job or goofing off. This could be very bad for your company, as the employees may not be invested in their work. That certainly won't please your customers.
The Procedures Aren't Consistent
If you notice that one of the fulfillment vendors you're considering doesn't appear to have their procedures standardized, you probably want to avoid them at all costs. Any inconsistent processes can lead to mistakes and errors. If the vendor isn't doing something the same way each time, that could jeopardize their efficiency for fulfillment shipping. The fulfillment services need to have set instructions on how to do something so your customers can get their shipping needs handled on time.
They're All Talk, But No Action When it Comes to Technology
Nowadays, the most efficient way to get something from point A to point B is by use of technology. Package tracking services and custom order verification tech can make all the difference here! If shipping services aren't using up-to-date technology, chances are your package is going to be incorrect or on delay. Any potential errors can easily be prevented with the use of technology. Even if the vendors say they're going to use high-grade technology, make sure they are actually doing so.
The top three factors in determining where Americans shop online are price, shipping cost and speed, and discount offers. These factors prove that having a strong and efficient fulfillment service is crucial not only for the customer, but for your business as a whole.
Elevate has been in the order fulfillment and warehousing business for over 10 years. Our processes are solid, our performance impressive, our cost savings epic and our dedication to customer service and helping our clients succeed is 100%!